REV LEASING MASTER SERVICE AGREEMENT
Effective Date: [Date of Acceptance]
This Master Service Agreement ("Agreement") is entered into between PM Workforce
LLC dba Rev Leasing ("we," "us," or "our") and the client accepting these terms ("Client,"
"you," or "your").
By clicking "I Accept," purchasing a Service Plan, or using the Services, you agree to be
bound by this Agreement.
1. SERVICES
1.1 Overview
Rev Leasing offers the following services (collectively, "Services"):
1.2 AI Mystery Phone Shop Service
An AI-powered mystery shopping service that places phone calls to multifamily
properties to evaluate leasing team performance, including:
● AI-generated phone calls to property phone numbers you provide
● Call recordings and transcripts
● Performance scorecards and analytics
● Dashboard access to review results
1.3 Learning Platform
An online training platform for multifamily leasing professionals, including:
● Video courses and instructional content
● Interactive games and quizzes
● Masterclass videos from industry experts
● Learner seat management and progress tracking
● Portfolio-wide reporting and analytics
● Rev Leasing certification upon course completion
1.4 Intended Use
The Services are designed for multifamily property owners and managers. For AI
Mystery Shop, you represent that you will only mystery shop properties where you have
ownership, management authority, or explicit authorization from the property
owner/operator. For the Learning Platform, you represent that you will only provide
access to employees and contractors within your organization.
1.5 Service Selection
You may subscribe to either or both Services. Specific products, features,pricing, seat
allocations, and shop quantities are set forth in your Order Form, online checkout, or
invoice (each, a "Service Plan").
1.6 Service Execution
For AI Mystery Shop, Rev Leasing executes mystery shop calls based on your
requirements. You submit property details through the platform, and we conduct calls
and deliver results through your dashboard. For Learning Platform, Rev Leasing
provides access to the platform and you manage learner seat assignments.
2. DATA OWNERSHIP & USAGE
2.1 Rev Leasing Ownership
Rev Leasing owns all right, title, and interest in and to:
● All course content, videos, and instructional materials (Learning Platform)
● All call recordings, transcripts, and analytics (AI Mystery Shop)
● All reports, scorecards, certifications, and assessments (both Services)
● The platform, software, AI models, and methodology
● All aggregated and anonymized data from both Services
2.2 Client Data
For the Learning Platform, you retain ownership of learner information you provide
(employee names, emails, assignments). For AI Mystery Shop, you retain ownership of
property information you provide. Rev Leasing owns all data generated by the Services.
2.3 Client Rights - AI Mystery Shop
During your active subscription, you may:
● Access mystery shop results through the dashboard
● Download reports, recordings, and transcripts
● Retain downloaded materials indefinitely, even after subscription termination
● Upon cancellation, dashboard access remains available for 30 days to allow
download of materials
2.4 Client Rights - Learning Platform
During your active subscription, you may:
● Access learner progress and completion data through the dashboard
● Export learner data in standard formats
● Retain exported learner data indefinitely, even after subscription termination
● Upon cancellation, dashboard access remains available for 30 days to allow export
of learner data
2.5 Client Restrictions
You may not:
● Share content or materials with third parties outside your organization(except legal
counsel, auditors, or as required by law)
● Use any Rev Leasing materials to develop competing services
● Reverse engineer any Rev Leasing technology, methodology, or content
● Resell, redistribute, or commercialize any Rev Leasing materials
2.6 Use of Aggregated Data
Rev Leasing may use aggregated, anonymized, or de-identified data from both Services
for any purpose, including platform improvements, industry benchmarking, research, and
marketing materials (with no client-identifying information).
3. CLIENT RESPONSIBILITIES & REPRESENTATIONS
3.1 Authority
You represent and warrant that:
● For AI Mystery Shop: You have legal authority to conduct mystery shopping at all
properties you submit and will not use the Service to mystery shop competitors or
properties where you lack authorization
● For Learning Platform: You have authority to provide access to the employees and
contractors you designate
● You have the right to record calls on business phone lines you provide(AI Mystery
Shop)
3.2 Accurate Information
You agree to provide accurate information, including property phone numbers,learner
assignments, and any specific instructions.
3.3 Compliance with Laws
You are responsible for ensuring your use of the Services complies with all applicable
federal, state, and local laws, including but not limited to employment and labor laws, call
recording and wiretapping laws, privacy laws, fair housing laws, and any
industry-specific regulations.
3.4 Prohibited Uses
You will not:
● Use the Services for harassment, threats, or illegal purposes
● Attempt to reverse engineer or copy the Services
● Share access credentials with unauthorized parties
● Use the Services in violation of any applicable laws
4. AI MYSTERY SHOP - CALL RECORDING & COMPLIANCE
*** This section applies only to the AI Mystery Shop Service. ***
4.1 Recording Notice
All mystery shop calls placed by Rev Leasing are recorded. By using the AI Mystery
Shop Service, you acknowledge and consent to the recording of all calls.
4.2 Call Recording Compliance
You are solely responsible for ensuring that your use of the AI Mystery Shop Service
complies with all applicable call recording and wiretapping laws in the jurisdictions where
your properties are located. Call recording laws vary by state, and some states require
all parties to consent to recording. Byusing the Service, you represent and warrant that
you have the legal right to record calls on the business phone lines you provide, whether
through one-party consent laws, employer recording policies, or other legal authority.
4.3 Your Recording Authority
You represent that for each property you submit:
● The property is located in a jurisdiction that permits recording under applicable
circumstances
● You have verified compliance with local call recording laws
● You have proper authority as the property owner/operator to record calls on business
lines
● Any required notices or policies regarding call recording are in place
5. LEARNING PLATFORM - USER SEATS & CONTENT USE
*** This section applies only to the Learning Platform Service. ***
5.1 Learner Seats
Your Service Plan specifies the number of learner seats available. You may assign and
reassign seats to employees within your organization as needed. Each seat is intended
for one individual learner at a time.
5.2 Account Management
You are responsible for managing user access, maintaining the confidentiality of login
credentials, and ensuring users comply with this Agreement.
5.3 Content Restrictions
Course content is for internal training use only. You and your learners may not:
● Download, copy, or reproduce any course videos, materials, or content
● Print, screenshot, or capture content in any form
● Share content with third parties outside your organization
● Redistribute, resell, or commercialize any Rev Leasing content
● Use content to create competing training programs
5.4 Rev Leasing Certification
Learners who successfully complete courses may receive Rev Leasing certification. Rev
Leasing owns all certification programs and credentials. Certifications remain valid after
subscription termination, but access to credential verification systems requires an active
subscription.
5.5 Custom Content
Custom content creation is available as a separate paid service. Custom content created
specifically for your portfolio is owned by you but must remain on the Rev Leasing
platform. Rev Leasing may reuse general instructional concepts and
non-portfolio-specific content for other clients.
5.6 Educational Content Disclaimer
The Learning Platform provides educational content for informational purposes only. Rev
Leasing does not provide legal, compliance, or professional advice. You are solely
responsible for ensuring training is appropriate for your properties, complies with
applicable laws, and is supplemented with any required legal or compliance training.
6. REGULATORY COMPLIANCE
6.1 General Compliance
You are solely responsible for ensuring your use of the Services complies with all
applicable federal, state, and local laws and regulations, including but not limited to
telecommunications laws, employment laws, privacy laws, fair housing laws, and any
industry-specific regulations applicable to your business. Laws governing AI technology,
call recording, and business communications vary by jurisdiction and are rapidly
evolving.
6.2 Your Compliance Obligations
By using the Services, you represent and warrant that:
● You have assessed applicable legal requirements in all jurisdictions where you
operate
● You have the legal authority to use the Services for your intended purposes
● You have consulted legal counsel or made an informed decision regarding
compliance
● You will not use the Services in any manner that violates applicable law
6.3 No Legal Advice
Rev Leasing does not provide legal advice. Nothing in this Agreement or on our website
should be construed as legal guidance regarding compliance with telecommunications,
privacy, fair housing, or AI-related laws. You should consult qualified legal counsel to
assess your specific compliance obligations.
7. FAIR HOUSING & COMPLIANCE DISCLAIMERS
7.1 Client Compliance Obligations
You acknowledge that multifamily leasing is subject to extensive federal,state, and local
laws, including the Fair Housing Act, state fair housing laws, and local ordinances. You
are solely responsible for ensuring:
● All leasing practices comply with applicable fair housing laws
● Employees receive required fair housing training beyond Rev Leasing content
● Property-specific policies comply with applicable law
● All marketing and leasing decisions comply with fair housing requirements
7.2 Content Not Legal Compliance
Rev Leasing content is educational and does not constitute fair housing training, legal
compliance training, or certification that employees meet legal requirements. You must
supplement Rev Leasing training with appropriate legal compliance training specific to
your jurisdiction and properties.
7.3 Learning Platform - Content Disclaimers
For the Learning Platform, Rev Leasing makes no warranty that:
● Using the Learning Platform will improve leasing performance, conversion rates, or
business outcomes
● Content is suitable for all properties, markets, or legal jurisdictions
● Content complies with all applicable federal, state, or local laws
● Training alone will ensure employee competence or compliance
7.4 Third-Party Expert Content
Masterclasses and expert content represent the views of individual contributors and do
not constitute Rev Leasing's advice or recommendations.Rev Leasing is not responsible
for the accuracy, completeness, or appropriateness of expert content.
7.5 No Endorsement or Guarantee
Rev Leasing does not endorse any specific leasing practices, policies, or procedures.
Rev Leasing makes no warranty that following content or training will result in
compliance with fair housing laws or other legal requirements.
8. INDEMNIFICATION
8.1 Client Indemnification
You agree to indemnify, defend, and hold harmless Rev Leasing, its officers, directors,
employees, and agents from and against any and all claims, damages,losses, liabilities,
costs, and expenses (including reasonable attorneys fees) arising from or related to:
● Your use of the Services
● Your violation of this Agreement
● Your violation of any law or regulation
● Any claim that you lacked authority to use the Services as you did
● Any claim by employees, learners, property owners, or third parties related to your
use of the Services
● Your breach of any representation or warranty in this Agreement
8.2 Rev Leasing Indemnification
Rev Leasing agrees to indemnify you against claims arising solely from Rev Leasing's
gross negligence or willful misconduct in operating the Services, provided that such
claims do not arise from your violation of this Agreement or applicable law.
9. LIMITATION OF LIABILITY
9.1 Disclaimer of Warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT
WARRANTIES OF ANYKIND, EXPRESS OR IMPLIED. REV LEASING DISCLAIMS
ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, AND NON-INFRINGEMENT.
REV LEASING DOES NOT WARRANT THAT:
● The Services will meet all of your specific requirements or expectations
● The Services will be uninterrupted, secure, or error-free
● Results from the Services will be 100% accurate or reliable
● Any particular outcome will result from using the Services
9.2 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, REV LEASING'S TOTAL
LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM THIS AGREEMENT OR THE
SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO REV LEASING IN THE
12 MONTHS PRECEDING THE CLAIM.
IN NO EVENT SHALL REV LEASING BE LIABLE FOR:
● Indirect, incidental, consequential, special, or punitive damages
● Lost profits, revenue, or business opportunities
● Legal fees, fines, or penalties imposed by regulatory authorities
● Claims by third parties (employees, property owners, learners, etc.)
● Damages arising from your use of the Services in violation of applicable
law
9.3 Acknowledgment
You acknowledge that the fees charged by Rev Leasing reflect this allocation of risk and
that Rev Leasing would not provide the Services without these limitations.
10. PAYMENT TERMS
10.1 Fees
You agree to pay all fees according to your Service Plan as confirmed in your Order
Form, invoice, or online checkout. Service Plans may include per-call pricing (AI Mystery
Shop), monthly or annual subscriptions (either Service), per-seat pricing (Learning
Platform), and custom pricing as agreed in writing.
10.2 Payment Processing
All payments are processed through Stripe or as otherwise specified in your invoice. By
providing payment information, you authorize Rev Leasing to charge the applicable fees.
10.3 No Refunds
All fees are non-refundable except as required by law or as specifically stated in your
Service Plan. If you terminate your subscription, you will not receive a refund for unused
services or any portion of your subscription fee.
10.4 Price Changes
Rev Leasing may change pricing at any time by updating the pricing page.Changes
apply to new purchases immediately and to renewals upon 30 days' notice via email.
11. TERM & TERMINATION
11.1 Term
This Agreement begins when you accept these terms and continues until terminated by
either party.
11.2 Subscription Term & Renewal
Subscriptions automatically renew according to your Service Plan (monthly, quarterly, or
annually). You may cancel your subscription at any time through your account settings or
by contacting Rev Leasing. Cancellation is effective at the end of your current billing
period. You remain responsible for all fees through the end of the billing period.
11.3 Partial Cancellation
You may cancel one Service while maintaining the other. Each Service operates
independently for billing and termination purposes.
11.4 Termination by Rev Leasing
Rev Leasing may suspend or terminate your access immediately if:
● You violate this Agreement
● You fail to pay fees when due
● You engage in fraudulent, illegal, or abusive conduct
● We determine, in our sole discretion, that continued service creates legal risk for Rev
Leasing
11.5 Effect of Termination
Upon termination:
● Dashboard access remains available for 30 days to allow download/export of your
data
● You retain all materials you downloaded or exported during your subscription
● All payment obligations through the end of the billing period remain due
● Rev Leasing retains all data indefinitely as described in Section 2
12. CONFIDENTIALITY
12.1 Confidential Information
"Confidential Information" includes all non-public information disclosed by either party,
including business strategies, pricing, property information, employee performance data,
learner data, and technical details of the Services.
12.2 Obligations
Each party agrees to:
● Keep Confidential Information confidential
● Use it only for purposes of this Agreement
● Not disclose it to third parties without written consent
● Protect it with the same care used for its own confidential information
12.3 Exceptions
Confidential Information does not include information that:
● Is publicly available through no breach of this Agreement
● Was rightfully known before disclosure
● Is independently developed without use of Confidential Information
● Must be disclosed by law or court order
13. INTELLECTUAL PROPERTY
13.1 Rev Leasing IP
Rev Leasing retains all right, title, and interest in:
● The platform, software, and technology
● All AI models, algorithms, and methodology
● All course content, videos, and instructional materials
● Trademarks, logos, and branding
● All improvements and modifications
13.2 Client Feedback
If you provide feedback, suggestions, or ideas about the Services, Rev Leasing may use
them without restriction or compensation.
14. GENERAL PROVISIONS
14.1 Entire Agreement
This Agreement constitutes the entire agreement between you and Rev Leasing and
supersedes all prior agreements, whether written or oral.
14.2 Amendments
Rev Leasing may modify this Agreement at any time by posting updated terms on the
website. Continued use of the Services after changes constitutes acceptance. Material
changes will be notified via email or dashboard notice.
14.3 Assignment
You may not assign this Agreement without Rev Leasing's written consent. Rev Leasing
may assign this Agreement to any successor or affiliate.
14.4 Governing Law
This Agreement is governed by the laws of the State of Connecticut, without regard to
conflict of law principles. Any disputes shall be resolved in the state or federal courts
located in Hartford County, Connecticut.
14.5 Severability
If any provision is found invalid or unenforceable, the remaining provisions continue in
full force and effect.
14.6 Waiver
Failure to enforce any provision does not waive the right to enforce it later.
14.7 Force Majeure
Neither party is liable for delays or failures due to circumstances beyond reasonable
control.
14.8 Independent Contractors
The parties are independent contractors. This Agreement does not create a partnership,
joint venture, or employment relationship.
14.9 Notices
All notices must be in writing and sent to:
● Rev Leasing: [Business Address], Hartford, CT; [email protected]
● Client: The email address and mailing address provided in this Agreement
14.10 Survival
Sections 2 (Data Ownership), 6-8 (Compliance, Fair Housing, Indemnification), 9
(Limitation of Liability), 12 (Confidentiality), and 14 (General Provisions) survive
termination.
15. DISPUTE RESOLUTION
15.1 Informal Resolution
Before filing any claim, you agree to contact Rev Leasing at [email protected] to
attempt to resolve the dispute informally for at least 30 days.
15.2 Arbitration
If informal resolution fails, any dispute arising from this Agreement shall be resolved
through binding arbitration administered by the American Arbitration Association under
its Commercial Arbitration Rules. The arbitration shall be conducted in Hartford,
Connecticut, and judgment on the award may be entered in any court with jurisdiction.
15.3 Class Action Waiver
You agree to bring claims only in your individual capacity and not as a plaintiff or class
member in any class or representative action. There shall be no right or authority for any
claims to be arbitrated or litigated on a class action basis.
15.4 Exceptions
Either party may seek injunctive relief in court for intellectual property infringement or
breach of confidentiality obligations.
16. CONTACT INFORMATION
For questions about this Agreement or the Services, contact:
Rev Leasing, LLC
Email: [email protected]
Website: https://www.rev-leasing.com
ACCEPTANCE
BY CLICKING "I ACCEPT," PURCHASING A SERVICE PLAN, OR USING THE
SERVICES, YOU
ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE
BOUND BY THIS
AGREEMENT.
You further acknowledge that:
● You have authority to use the Services for the properties and learners you submit
● You are responsible for compliance with all applicable laws and regulations
● You have consulted legal counsel or made an informed decision to use the
Services
● Rev Leasing does not provide legal advice or make compliance warranties
Agreement Version: 1.0
Last Updated: March 5, 2026